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Philadelphia, Wilmington,
Baltimore, Washington D.C.
and surrounding areas
 
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Certified Microsoft Dynamics Consultants

Microsoft CRM

Customer Service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

 

Improve account handling

  • Boost agent productivity with the intuitive user interface.
  • Improve first-call resolution with access to customer histories.
  • Automatically identify and delete duplicate records.
  • Simplify adding, changing, and managing contact information.
  • Model one-to-many, many-to-one, and complex relationships to provide great service.
  • Gain actionable insights.

 

Manage support cases efficiently

  • Create, manage, and resolve cases by phone, e-mail, chat, Web, or in-person contact.
  • Use rules-based routing and escalation to speed first call resolution (FCR).
  • Plan and complete case activities manually or automatically and record them for future reference.
  • Deliver appropriate service fast with an at-a-glance view of each customer’s history and service contracts.

 

Utilize you in-house expertise

  • Resolve common issues fast and avoid duplicated efforts by using the built-in Knowledge Base as a solutions repository.
  • Share staff expertise and easily publish, store, and access the Knowledge Base information.
  • Distribute Knowledge Base articles about best practices and solutions through the Web or automated e-mail response.

 

Contact Us for a personal demonstration of Microsoft Dynamics CRM for your company